PRIVACY POLICY
Effective Date: January 1, 2025

ULTRA-LINK ("we") is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and purchase our products.

By using this website, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT
We collect information about you in various ways to provide and improve our services.

a. Information you provide directly:
When you place an order or contact us, we collect personal information that you voluntarily provide, including:

  • Contact information: Full name, phone number, email address.

  • Delivery information: Detailed address (Province/City, Village/Hamlet, specific address).

b. Information collected automatically:
When you visit our website, we may automatically collect certain information from your device, including:

  • Log and usage data: IP address, browser type, operating system, pages you visited, time and date of access, and other statistics.

  • Cookies and tracking technologies: We use cookies to track activity on the website and retain certain information, helping to improve your experience.

2. HOW WE USE YOUR INFORMATION
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we use the collected information to:

  • Process and manage orders: Including order confirmation, payment processing, and shipping products to the correct address.

  • Communicate with you: Send you order notifications, respond to your questions, and provide support via email or phone.

  • Improve the website and services: Analyze how you use the website to enhance its design, functionality, and user experience.

  • Send marketing communications (with consent): Send you newsletters, special offers, and promotions about new products that may interest you. You always have the right to opt out of receiving these communications.

  • For security and fraud prevention: Monitor and prevent suspicious or fraudulent transactions, protecting the security of our website.

3. SHARING YOUR INFORMATION
We do not sell or rent your personal information to any third parties. We only share your information in the following limited circumstances:

  • With service providers: We may share your information with third-party partners who perform services on our behalf, such as shipping companies (for delivery), payment processors, and IT service providers. These partners are only permitted to use your information for the purpose of performing these services.

  • As required by law: We may disclose your information if required by law, such as to comply with a subpoena, or to protect our rights, property, and safety, and that of others.

4. DATA SECURITY
We implement administrative, technical, and physical security measures to protect your personal information. Our website is protected by SSL (Secure Sockets Layer) encryption technology to ensure that all data transmitted between your browser and our servers is secure.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. YOUR RIGHTS
You have the following rights regarding your personal information:

  • Right to access: You have the right to request a copy of the personal information we hold about you.

  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete information.

  • Right to erasure: You have the right to request that we delete your personal information from our systems (in certain circumstances).

  • Right to opt-out of marketing communications: You can unsubscribe from our marketing emails at any time by following the instructions in the email.

To exercise any of the above rights, please contact us via email at [email protected].

6. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the page.