FREQUENTLY ASKED QUESTIONS (FAQ)

We have compiled the most common questions from our customers to help you better understand ULTRA-LINK's products and services. If you cannot find your answer here, please do not hesitate to contact us!

About Product & Technology

1. How can ULTRA-LINK Pocket Wifi provide Internet without monthly fees? Is this true?
Absolutely true. Our model is simple: instead of paying a monthly subscription fee, you only need to make a single, one-time payment for the device. This cost includes a pre-installed lifetime satellite Internet service package. You are essentially pre-paying for the service throughout the product's lifespan, which helps you save a significant amount in the long run.

2. What is the actual Internet speed?
Speeds can reach up to 1000+ Mbps, with 5G support. However, actual speeds may vary depending on factors such as your location, weather conditions, the number of concurrently connected devices, and the product package you have chosen. We commit to consistently stable speeds to effectively meet your needs for work, HD streaming, and video calls.

3. Does the device work in areas with weak signals or in bad weather?
Yes. This is precisely the outstanding advantage of satellite Internet technology. The device is designed to maintain a strong and stable signal even in rural areas, mountainous regions, at sea, or during cloudy or light rain conditions.

4. How many devices can I connect simultaneously, and how long does the battery last?
Depending on the product package you choose, you can connect a maximum of 3 to 20 devices. The device's large-capacity battery allows for continuous use for up to 48 hours after each full charge, enabling you to comfortably work and enjoy entertainment all day long.

5. Is the setup complicated?
Extremely simple. You only need 3 steps and less than 60 seconds:

  • Press the power button to turn on the device.

  • Wait approximately 60 seconds for the device to automatically connect to the nearest satellite.

  • Connect your phone or laptop to the Wi-Fi network and start using it.

About Ordering & Policies

6. What if I'm not satisfied with the product?
We have a 30-day no-questions-asked money-back policy. If you are not completely satisfied, simply contact us for instructions on how to return the product and receive 100% of your payment back. The only condition is that the product must be in its original, intact condition.

7. What is the product warranty policy?
All ULTRA-LINK Pocket Wifi devices are covered by an official 3-year warranty policy for manufacturing defects. You can be completely confident in the product's quality and durability.

8. How long do I have to wait to receive my order, and is there a shipping fee?
We offer FREE NATIONWIDE SHIPPING. After your order is successfully placed, the product will be delivered to your doorstep within 3-4 business days.